At Fu Xing Kitchen, we are committed to providing our customers with a delightful dining experience. We understand that there may be times when you need to request a refund. Our refund policy is designed to be fair and straightforward.

Eligibility for Refunds:

1. Incorrect Orders: If you receive an incorrect order, please contact us immediately. We will review your request and, if confirmed, offer a replacement or a full refund.
2. Quality Issues: If you are not satisfied with the quality of the food, please inform us within 24 hours of receiving your order. We may request a photo of the issue and will offer a replacement or a refund upon verification.
3. Late Deliveries: If your order is significantly delayed without prior notice, you may be eligible for a refund. Please contact us to discuss your concerns.

Non-Refundable Situations:

• Change of mind after placing the order.
• Incorrect address or contact information provided by the customer.
• Delays caused by third-party delivery services beyond our control.

Refund Process:

1. Contact Us: To request a refund, please email us at [email protected] or call us at 469-915-8926 with your order details and the reason for the refund request.
2. Review: Our team will review your request within 5 business days and may contact you for further information.
3. Approval: If your refund is approved, we will process the refund to your original method of payment within 5-7 business days.

Contact Information:

For any questions or concerns regarding our refund policy, please contact us at:

• Email: [email protected]
• Phone: 469-915-8926
• Address: 146 Town Place, Fairview, TX 75069

Thank you for choosing Fu Xing Kitchen. We appreciate your understanding and cooperation.